The most common complaint hotel rooms are about dirty or unkempt rooms. Here are some of the most common complaints that guests have about hotel rooms:
- Dirty or unkempt or smelly rooms: Guests often complain about finding dirty or untidy rooms upon arrival. This can include unclean bathrooms, stained linens, or a general lack of cleanliness throughout the room.
- Uncomfortable beds or bedding: Guests may complain about uncomfortable beds, hard or lumpy mattresses, or low-quality bedding that causes them to have a poor night's sleep.
- Noise disturbance: Guests may complain about noise disturbances, such as loud music or voices from nearby rooms or outside the hotel.
- Poor quality Wi-Fi or other amenities: Guests may complain about poor quality Wi-Fi, slow internet speeds, or a lack of amenities such as a fridge or microwave.
- Temperature issues: Guests may complain about rooms that are too hot or too cold, or HVAC systems that are too loud or not functioning properly.
- Poor customer service: Guests may complain about unhelpful or unfriendly staff, long wait times for check-in or check-out, or unaddressed complaints or issues during their stay.
- Safety concerns: Guests may complain about safety concerns, such as broken locks on doors or windows, or inadequate lighting in hallways or parking areas.
- Noisy neighbors
- Lack of self-serve options or room keys don't work
- Bad staff attitude
- No hot water
- Bed bugs and insections
- Small or uncomfortable beds
- Slow or no WiFi
- No pets allowed
- No complimentary supplies
- Bad breakfast or nothing provided
- Freeway or traffic noise
- No free parking available
- TV does not work or hard to use
In summary, guests often complain about dirty or unkempt rooms, uncomfortable beds or bedding, noise disturbance, poor quality Wi-Fi or other amenities, temperature issues, poor customer service, and safety concerns. Hotel managers should address these issues promptly to ensure that guests have a comfortable and enjoyable stay.